You must provide at least 14 days’ notice before your scheduled experience to cancel or reschedule. Notice is counted from the date we receive your written request by email.

If you cancel or request to reschedule 14 or more days before your experience, we will work with you and the supplier to arrange a refund or rescheduling where possible, subject to supplier conditions.

Please contact us with your booking reference and we will confirm the outcome for your specific booking.

Cancellations or rescheduling requests made within 14 days of the experience are not eligible for a refund. Rescheduling within this period is at our and the supplier’s discretion and may incur a fee.

If you do not arrive for your experience (a "no-show"), no refund is provided.

Late arrival may result in missed portions of the experience with no refund. Please arrive at the stated time and contact us immediately if you are delayed.

If we or the supplier must cancel an experience (for example due to weather, safety, or minimum numbers not being met), you will be offered a rescheduled date or a full refund.

Email info@deebo.co.jp with your booking reference. Refunds, where applicable, are returned to the original payment method (processed through the DEEBO LLC account that received your payment) within a reasonable period.

Certain experiences may have stricter or supplier-specific terms. These are shown on the relevant experience page at booking. No exceptions are created by anything on this site beyond those expressly stated here.